Our Approach
Care the way it should be
We built Unique Homecare because we believed private care could be better, more personal, more consistent, more human. Here’s how we work, and what makes us different.
Our Range of Care
Why are we Unique?
From personal care and cooking to specialist dementia support and end of life care, every service is delivered by the same trusted team — so whatever your needs, you’re always in safe, familiar hands.
Personal Care
Support with washing, dressing and daily routines from a CQC-rated “Good” team, helping clients live comfortably and with dignity in their own home.
Cooking with Care
Meal times become more than nutrition, our carers involve clients in personalised meal planning and cooking activities that boost independence, cognitive function and a sense of achievement.
Mobility Care
Support with walking, transfers and getting around safely at home, helping clients stay active and confident while reducing the risk of falls.
Days away and short breaks
Supported outings and day trips, with a carer on hand for transport, personal care and companionship, giving both clients and family carers a well-earned change of scenery.
Specialist Dementia Care
Personalised, dignity-led support for clients living with dementia, combining daily living assistance, memory-care activities and family education to support wellbeing at every stage.
Reablement Care
Gentle, goal-focused support to help you regain confidence after a hospital stay, fall or health change — rebuilding daily living skills and independence at your own pace.
Respite Care
Flexible, temporary care that gives family caregivers a genuine break, with the same personalised, high-quality support clients receive day to day.
End of Life Care
Compassionate, dignified care during life’s final chapter, with pain and symptom management, emotional and spiritual support, and bereavement support for the whole family.
Companion Care
Regular companionship that tackles loneliness through conversation, shared activities, social outings and even help staying connected with family online.
❝
Good care isn’t a service you buy. It’s a relationship you build — one visit, one routine, one quiet moment at a time.
— Our founding belief
What We Believe
Six principles we don’t compromise on
These aren’t slogans. They’re the standards we hire, train and manage against and the reasons families stay with us for years.
Relationships before tasks
We hire for warmth and continuity. The same small team returns every visit, so trust grows naturally, not from a clipboard introduction.
The whole person, always
A care plan isn’t a list of tasks. It’s how someone likes their tea, the music that calms them, the walk they love, the people they miss.
Families are part of the team
Adult children and spouses shouldn’t be left in the dark. A dedicated care manager keeps you informed with honest, regular updates.
Safety without institutionalising
We protect dignity and independence at home, clinical standards, CQC registration, but never a hospital feel in someone’s living room.
Unhurried, by design
Visits are long enough to mean something. No 15-minute pop-ins. Time to listen, to help, to share a moment and that’s what you’re paying for.
You’re always in control
No long contracts, no lock-in. Care is earned visit by visit. If something isn’t right, we change it and we mean it.
Our Promise
How we stay true to it
Four commitments that shape every visit, every plan and every conversation from your first call onwards.
01
We listen first
Every relationship starts with a conversation about the person, not the paperwork. We learn what matters before we suggest anything.
02
We plan together
Family, carer and care manager shape the plan as equals. It’s written in plain language and reviewed as life changes.
03
We stay consistent
Your small team stays. If a carer is unwell, a familiar backup steps in, never a stranger pulled from a rota.
04
We keep you close
Regular updates, a real person on the phone, and honest notes after every visit. You’re never left wondering.
STAY CONNECTED
Care you can see, not just trust
Through Axis, our care management system, authorised family members get clear visibility into care records and schedules, whenever they need it.
01
Greater Reassurance for Families
Through Axis, authorised family members can access relevant care information, staying informed even if they don’t live nearby or can’t be at every visit.
02
Access to Care Records
Axis provides access to care records, giving clients and authorised family members greater visibility of the care and support being delivered.
03
View Care Schedules
Clients and authorised family members can access care schedules through Axis, making it easier to see planned care and understand when support is due to take place.
04
Supporting Independence, Not Taking It Away
Axis provides additional visibility without taking away from the client’s independence, privacy or choices.
We believe families should be able to have confidence in the care provider they choose. Providing access to care records and schedules is one of the ways we promote openness, accountability and clear communication throughout our service. Technology can make care more transparent and connected, but it should never replace the personal relationships that make exceptional homecare possible. At Unique Homecare, Axis works alongside our experienced care team to provide clients and families with greater visibility, reassurance and confidence.
More visibility. More reassurance. Care you can feel confident in.
94%of families stay with us beyond the first year
1:4carer-to-client ratio, never stretched thin
24/7real person on the phone, not a call centre
